Terms & Service
Last Updated: April 15, 2025
Welcome to Cladluxe. Before using the services operated by Cladluxe ("we," "us," or "our") through the Cladluxe website ("Website"), please read these Terms of Service carefully. Visiting the Website or using our services indicates that you accept and agree to abide by these Terms. These Terms apply to all visitors, users, and anyone who accesses or uses our services.
By using our services, you indicate that you accept these Terms of Service. If you do not agree to any part of these Terms, you may not legally access our services.
1. ACCOUNT REGISTRATION
1.1 Account Creation
When you create an account with us, you must provide accurate, complete, and current information. Failure to do so may result in a violation of our Terms and could lead to immediate termination of your account on our service.
1.2 Account Security
You are responsible for safeguarding the password used to access the service and for any activities or actions performed under your password. We recommend using a "strong" password (a combination of uppercase and lowercase letters, numbers, and symbols). You agree not to disclose your password to any third party. If you discover any security breach or unauthorized use of your account, you must notify us immediately.
1.3 Account Termination
We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.
2. PRIVACY POLICY
Our Privacy Policy describes how we handle the information you provide to us when using our services. You understand that by using our services, you consent to the collection and use of this information in accordance with our Privacy Policy.
For more information about our Privacy Policy, please visit our Privacy Policy page.
3. PRODUCT INFORMATION
3.1 Product Descriptions
We strive to provide accurate product descriptions, pricing, and availability information for our gold and silver jewelry. However, we do not guarantee that product descriptions, prices, or other content on the Website are accurate, complete, reliable, current, or error-free. If Cladluxe determines that a product description is incorrect, your sole remedy is to return the item unused.
3.2 Product Images
The images of our jewelry products are for illustrative purposes only. Although we have made every effort to display the colors and details accurately, we cannot guarantee that your device's display accurately reflects the true appearance of our gold and silver jewelry. Actual colors, textures, and details may vary depending on your device settings.
3.3 Product Specifications
All features, specifications, products, and prices of products and services described or depicted on this Website are subject to change at any time without notice. Certain weights, dimensions, and similar descriptions are approximate and are provided for convenience only. We make reasonable efforts to accurately display the attributes of our products, including applicable colors and materials.
3.4 Product Quality and Materials
Our products are crafted with high-quality materials as specified in the product descriptions. Gold-plated items are made with genuine gold plating over sterling silver or other base metals as described in the specific product listing. While we take great care in the craftsmanship of our jewelry, natural variations in handmade items should be expected and appreciated as part of their unique character.
4. ORDERS AND PAYMENTS
4.1 Order Acceptance
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
4.2 Order Cancellation
If we change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time of order placement. We reserve the right, at our sole discretion, to limit or prohibit orders that, in our judgment, appear to be placed by resellers, distributors, or dealers.
4.3 Payment Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
4.4 Payment Methods
We accept Credit Card, PayPal, and other payment methods as specified on our checkout page. All payments must be made in full before the order is processed. We use industry-standard encryption to protect your payment information during transmission.
4.5 Pricing and Currency
All prices are shown in USD and are exclusive of taxes unless otherwise stated. Pricing for products is subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.
5. SHIPPING AND DELIVERY
5.1 Shipping Address
You agree to provide a valid shipping address to receive your order. If the shipping information you provide is not accurate and results in the product being delivered to an incorrect or unsafe location, leading to any loss or damage, we will not be held responsible.
5.2 Delivery Times
Delivery times are estimates only and are not guaranteed. Customs clearance and local shipping conditions beyond our control may cause delivery delays. We are not responsible for any losses, damages, or expenses incurred due to delivery delays.
5.3 International Shipping
For international orders, the recipient is responsible for all import duties, taxes, and customs fees. These additional charges are not included in the shipping fee or product price and must be paid by the recipient upon delivery.
5.4 Risk of Loss
The risk of loss and title for items purchased from our Website pass to you upon delivery of the items to the carrier. If any items are damaged or lost during shipping, you are responsible for filing a claim with the carrier.
5.5 Shipping Methods
We offer various shipping methods as detailed on our checkout page. Different shipping options may be available based on your location and the items in your order. Shipping fees are calculated and displayed during checkout.
6. RETURNS AND REFUNDS
6.1 Return Policy
Our return policy forms part of these Terms of Service. Agreement to these Terms means you agree to our return policy. Products may be returned within 30 days of receipt if they are in their original condition, unworn, and with all tags attached.
6.2 Return Process
To initiate a return, please contact our customer service team. We will provide you with a return authorization and instructions for returning the item. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
6.3 Refund Process
Refunds will be issued to the original payment method within 14 business days after we receive and inspect the returned item. The refund amount will be for the purchase price of the product only; shipping costs are non-refundable unless the return is due to our error.
6.4 Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will provide instructions for returning the item and will cover the return shipping costs for damaged or defective items.
6.5 Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
7. PRODUCT CARE AND WARRANTIES
7.1 Product Care
To maintain the beauty and longevity of your Cladluxe jewelry, please follow the care instructions provided with your purchase. Gold-plated and silver jewelry requires special care to prevent tarnishing and damage. Avoid contact with perfumes, lotions, chemicals, water, and excessive perspiration.
7.2 Limited Warranty
Our products come with a limited warranty against manufacturing defects for 90 days from the date of purchase. This warranty does not cover damage resulting from improper care, accidents, normal wear and tear, or alterations. Proof of purchase is required for all warranty claims.
7.3 Repair Services
We offer repair services for our products beyond the warranty period for a reasonable fee. Please contact our customer service team for more information on repair services and costs.
8. INTELLECTUAL PROPERTY
This service and its original content, features, and functionality are and will remain the exclusive property of Cladluxe and its licensors, and are protected by copyright, trademark, and other intellectual property laws. Without Cladluxe's prior written consent, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any part of this service.
All content included on this Website, such as text, graphics, logos, images, and software, is the property of Cladluxe or its suppliers and is protected by copyright and other laws. You agree that, without our express written permission, you will not reproduce, copy, distribute, sell, resell, or exploit any portion of the service or its content.
9. LIMITATION OF LIABILITY
In no event shall Cladluxe, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Therefore, some of the above limitations in this section may not apply to you.
10. GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws applicable in Malaysia, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
11. CHANGES TO TERMS
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
After the changes take effect, if you continue to visit or use our services, you indicate your agreement to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.
12. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Cladluxe, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the Website.
13. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be limited or eliminated to the minimum extent necessary so that the remainder of these Terms will continue in full force and effect.
14. ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between you and Cladluxe regarding your use of the service and supersede all prior and contemporaneous written or oral agreements between you and Cladluxe.
15. CONTACT US
If you have any questions about these Terms, please contact us through the following methods:
Cladluxe
Email: support@cladluxe.com
Address: Petronas Twin Tower, Lower Ground (Concourse) Level, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia
By using Cladluxe Website services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.