Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we have collected your personal information from various sources over the past 12 months, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may also use information we collect about you to communicate with you, provide or improve our Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or enhance our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we obtain about you depends on how you interact with our Website and how you use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you provide directly to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions, and other information for account security purposes.
• Customer support information, including information you choose to include in communications with us, for example, when sending messages through the Services.

Certain features of the Services may require you to provide certain personal information directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). For this, we may use Cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, your network connection information, your IP address, and other information about your interactions with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Website and Services, such as WordPress.
• Our payment processors collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, thereby performing our contract with you.
• When you visit our Website, open or click on emails we send to you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies).

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. Please also refer to the "Third-Party Websites and Links" section below.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with our Services, to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, assisting with any returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by enabling WordPress to match your account with other WordPress services you may choose to use. In such cases, WordPress will process your information according to its privacy policy and consumer privacy policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and displaying advertisements for products or services to you. This may include using your personal information to better tailor our Services and advertisements on our Website and other websites. If you are a resident of the European Economic Area, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Article 6(1)(f) of the General Data Protection Regulation.
• Improving and Developing Our Services. We may use your personal information to analyze our Services usage, which helps us fix issues, improve and develop new features and Services, research new Services and improvements, understand user engagement, and evaluate the effectiveness of our marketing activities.
• Security and Fraud Prevention. We use your personal information to monitor, investigate, and prevent fraud, security incidents, and other harmful activities, address security threats to protect us and others from harm, maintain the safety and integrity of our Services, and resolve disputes related to fraud and abusive behavior.
• Complying with Legal Obligations. We use your personal information to comply with legal obligations, including responding to legal processes, court orders, or government requests.

Information Disclosure

We may disclose your personal information in the following circumstances:

• Service Providers and Vendors. We may share your personal information with third-party vendors and service providers who help us provide our Services. For example, we may share information with vendors who help us develop, maintain, and support our Services, process payments, provide customer support, facilitate our marketing and advertising activities, analyze Service performance and usage, optimize our Services, provide security and fraud prevention, comply with legal requirements, and more. These service providers are only permitted to access your personal information to the extent necessary to provide these services.
• Partners. We may disclose personal information to our marketing and advertising partners.
• Affiliated Companies. We may share personal information with our affiliated companies to provide Services or for data processing.
• Legal Requirements. We may disclose personal information to comply with laws, court orders, or government requests.
• Business Transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, liquidation, sale of assets, or business transfer, your personal information may be sold or transferred as part of that transaction.
• With Consent. We may disclose your personal information with your consent, in a manner that complies with applicable law.

Third-Party Websites and Links

Our Services may contain links to other websites, services, and applications that are not operated or controlled by us. This Privacy Policy does not apply to any third-party website, service, or application, even if they can be accessed through our Services or our Services link to them. Linking to these websites, services, or applications does not constitute an endorsement by us of any content, service, or privacy policies they may have. We do not control and are not responsible for third-party data collection or processing operations. When you leave our Services, we encourage you to read the privacy policy of every website, service, or application you visit.

Data Security

We use appropriate technical and organizational security measures designed to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. However, no system is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. If you believe your account or any information has been compromised, please contact us immediately.

Data Retention

We retain your personal information for no longer than necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, or necessary to exercise or defend legal claims. When you close your account, we will delete or anonymize your personal information according to our retention policy. In some cases, we may retain certain personal information to comply with our legal obligations, resolve disputes, prevent fraud and abuse, enforce our agreements, or for similar purposes.

Your Privacy Rights and Choices

Depending on your jurisdiction, you may have specific rights regarding your personal information, which may include:

• Access: You may have the right to request a copy of the personal information we hold about you.
• Correction: You may have the right to request that we correct any personal information you believe is inaccurate or incomplete.
• Deletion: You may have the right to request the deletion of your personal information.
• Restriction of Processing: You may have the right to request that we restrict the processing of your personal information.
• Data Portability: You may have the right to receive your personal information that you have provided to us in a structured, commonly used, machine-readable format, or to request that we transfer this information to another controller.
• Objection: You may have the right to object to our processing of your personal information.
• Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time.
• Do Not Sell/Share: Where applicable, you may have the right to opt out of the sale or sharing of your personal information.

Please note that these rights may be subject to limitations based on legal and regulatory requirements that we must follow. If you wish to exercise any applicable rights, please contact us using the contact information provided in this Privacy Policy.

Marketing Communications

If you have consented to receive marketing communications, you can opt out of receiving these communications at any time by clicking the "unsubscribe" link in our marketing emails or by contacting us using the contact information provided in this Privacy Policy.

Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject cookies through your browser settings. Please note that removing or rejecting cookies may affect the availability and functionality of the Services. For more information about cookies, please refer to our Cookies Policy.

Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information. If you believe we may hold personal information from a child under 13, please contact us using the contact information provided in this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Cladluxe
Email: support@cladluxe.com
Address: Petronas Twin Tower, Lower Ground (Concourse) Level, Kuala Lumpur City Centre, 50088 Kuala Lumpur