Hubungi Kami
Thank you for your interest in Cladluxe. We'd love to hear from you! Our team is available to answer your questions, provide assistance with your orders, or address any concerns you may have.
Get in Touch
Customer Service
Email: support@cladluxe.com
Hours: Monday - Friday, 9AM - 6PM
(Malaysia Time)
Response time: Within 24 hours
Order Inquiries
Email: support@cladluxe.com
For questions about order status, returns, or exchanges
Business & Wholesale
Email: support@cladluxe.com
For business partnerships and wholesale inquiries
Frequently Asked Questions
What are your shipping times?
Standard shipping typically takes 5-10 business days, depending on your location.
Express shipping options are available at checkout for faster delivery.
How can I track my order?
After placing your order, you will receive a confirmation email with tracking information.
You can track your order through the "My Account" page on our website or via the link in the email.
What is your return policy?
We offer a 30-day no-questions-asked return policy. Items must be in their original condition and unworn.
Return shipping costs are covered by the customer, while we cover the shipping costs for exchanges.
How do I care for my gold-plated silver jewelry?
Avoid contact with chemicals and perfumes, clean with a soft cloth, and store in a dry place.
We offer lifetime free cleaning and polishing services to maintain your jewelry's brilliance.
Do you offer customization services?
Yes, we provide personalized customization services. Please email support@cladluxe.com for detailed inquiries.
Do your jewelry pieces come with warranty?
We provide a 90-day warranty against manufacturing defects and offer lifetime maintenance services.
Can I modify or cancel my order?
Orders can be modified or canceled before shipping. Please contact our customer service team as soon as possible.
What payment methods do you accept?
We accept credit cards, PayPal, Apple Pay, and bank transfers.